Zelen Risk Solutions, Inc.

Industry: Insurance

Business Size: 5-10

Phone: 904-262-8080

Address:
7964 Devoe Street
Jacksonville, FL 32220

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About Zelen Risk Solutions, Inc.We are an independent insurance agency, representing many different insurance companies. We find the best coverage for the best premium for our clients, for General Liability, Professional Liability, Commercial Auto, Workers Compensation, Cyber Liability, Employment Practices Liability, Directors & Officers Liability, Umbrella/Excess Liability and for individuals, we write Homeowners, Auto, Motorcycle, Boat, ATV, RV, Umbrella. We've been in business over 23 years and we renew our clients' policies year after year, because we answer our phones and we know who they are when they call.

What differentiates you from the competition?We go above and beyond for our clients. If their premium goes up at renewal, we automatically shop their insurance with other insurance companies. We answer our phone, with a live person, Monday - Friday from 8am to 4pm and evenings & weekends.

What are your top selling services or products that your company offers?My employees are very smart and have insurance classes and designations, so we know alot about insurance and we are diligent and learn new things every day. We get to know our clients' business operations and custom tailor an insurance program.

If you had one message to get across to future customers, what would it be?Ask your agent questions about your insurance program, such as what is the most important coverage to buy and why. Get quotes for various different insurance coverages and decide which ones you want to buy, and which risks you'll take a chance on.

What is the biggest marketing challenge that you will face in the upcoming year?We take such great care of our current clients that we have a hard time making the time to chase after new business. I will be touching base with all of my clients over the next year and asking for referrals.

How is technology reshaping the insurance landscape? AI will help us be much more efficient, so we have to take the time to learn it.

What strategies are you using to enhance customer experience? We have electronic signing and we take payments over the phone, to make everything easy for our clients. We issue certificates of insurance lightning fast for our clients, because they need the certificate to get the job or to get paid.

How do you manage risk in a constantly changing environment? We focus our efforts on new insurance coverages, like Cyber Liability and Cyber Crime, for example. If someone tricks you out of your own money, there is insurance that you can buy – up to about $250,000 for paying the wrong account, etc.

What trends are emerging in health/life/property insurance? Property Insurance is more affordable than it has been in the past few years. If your insurance premium for property goes up at renewal, please give us a call because many are going DOWN. We don’t write health or life insurance.

How do you address public misconceptions about insurance? We educate our clients and prospects. For example, many insurance agents assume the owner doesn’t want to buy Workers Compensation (WC) Insurance to cover themselves and we recommend finding out how much the premium is before making a decision to NOT cover yourself for WC. Also, many agents don’t talk about the importance of Uninsured Motorist Coverage and it’s one of the most important coverages you can buy in the state of FL because 40% of drivers don’t have coverage if they hit you and your loved ones and hurt you.

What role does data analytics play in your operations? We analyze insurance policies every day to make sure and find the broadest coverage available for our clients at the most competitive premium.

What advice do you have for people navigating insurance for the first time? Find an agent that you know, like and trust and someone that truly cares about you. Ask questions and ask for options for higher limits and additional coverages. If you don’t get the answers you want, keep searching for a good agent. It can truly make a huge difference if there’s a storm or accident.

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