King of Pops

Industry: Hospitality / Restaurants

Business Size: 11-20

Phone: (904) 834-1115

Address:
64 Seaport Lane
Ponte Vedra, FL 32081

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About King of PopsAn all-natural, dye-free popsicle company, serving up joy from our magical cart under a rainbow umbrella. Our flavor range is from Strawberry to Cookies’N Cream. At the heart of everything we do is community. From local schools to neighborhood events, we love partnering with agencies and programs to fun-raise and create Unexpected Moments of Happiness.

What differentiates you from the competition?The quality of our ingredients and our flavor profiles. Our product is all natural no dyes or artificial coloring or flavors. We serve something for every dietary and flavor preference.

What are your top selling services or products that your company offers?Our Cookies N’ Cream pop is made with real vanilla’s ice cream and chocolate chip cookies. Something you’ll never see in a popsicle.

If you had one message to get across to future customers, what would it be?We serve the best popsicles on the planet. Treat yourself!

What is the biggest marketing challenge that you will face in the upcoming year?Growing our following. Creating content that capture the eye of on lookers and turning them into customers.

What makes your hospitality experience unique to guests? Because we are not servicing inside of a brick or mortar or truck/trailer. We’re able
To be personable with our customers and provide an experience that’s just as delightful as our pops.

How do you maintain quality and consistency across locations? Consistency in prep. Making sure all of our teammates understands the importance of product presentation and cart handling to keep our product at perfect condition.

What trends are changing the way people dine or travel? A weakened economy has made customer more reluctant to spend their dollars on non essentials. For this reason we aim to provide the best popsicle experience you’ll ever have making you feel that your money was well worth it.

How are you addressing staffing and retention challenges? Constant hiring and making the workplace enjoyable and giving our team a since of empowerment and control over operations.

What role does customer feedback play in your operations? It’s vital. Because we are usually not the ones working the cart. It is important to hear feedback on our customer service and pop flavors. This allows us to ensure your favorite pop flavor is in stock and to adjust our experience to ensure excitement.

Can you describe a memorable guest experience that stood out? We were booked for a 55+ community and a gentleman that was a family member of one of the organizers in his 90’s had a pop and he came to me and said “Carey Thank You” at that moment I knew he was thinking me bringing about a memorable experience as a child that he was able to recapture.

What innovations are shaping the future of hospitality? Customer data and rewards signup. It is way to stay connected to our customers and notify them of new flavors, promotions and events. Our rewards system gives the customer an incentive to stay connected knowing that they will be rewarded for their support.

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