Peak Performance VA INC



What innovations are improving patient care in your facility? At our practice, we believe that great patient care starts with great communication and efficiency. We’ve introduced several innovations that help us deliver that every day—like streamlined digital scheduling and automated reminders so patients never miss an appointment, advanced patient communication systems to answer questions quickly, and integrated insurance verification that reduces surprises at the front desk. We’ve also invested in team support systems, like dedicated virtual assistants through Peak Performance VA, so our in-office clinicians can spend more time with patients and less time on administrative work. When our team is supported and patients feel heard and cared for, the entire experience improves—from the first phone call to the final follow-up.

How is your hospital addressing the growing demand for services? We’re not a hospital—we’re a dental organization with four growing practices—but the challenge is the same across healthcare: demand is increasing faster than available staff. At Peak Performance VA, we address that by helping practices scale smartly. We provide trained, full-time virtual assistants who handle high-demand administrative tasks like scheduling, insurance, and patient communication. That allows practices to serve more patients without overloading their in-office teams or sacrificing quality of care

What strategies are in place to retain and support healthcare workers? At Peak Performance VA, our entire model is built around retaining and supporting healthcare workers. We do that by removing the biggest source of burnout—administrative overload. By providing trained, dedicated virtual assistants to handle tasks like insurance, scheduling, follow-ups, and patient calls, we allow in-office teams to focus on patient care instead of paperwork. When teams feel supported instead of stretched thin, retention improves, morale goes up, and patient care improves as well

How are you using data or AI to improve health outcomes? One way we use AI at Peak Performance VA is through accent conversion technology. Our virtual assistants are highly trained and fluent in English, but we use AI to neutralize accents so patients can easily understand them from the very first call. That improves comfort, trust, and communication—especially for older patients or those who may already feel anxious about healthcare.

What’s your outlook on the future of healthcare delivery? We’re very optimistic about the future of healthcare delivery. Owning four dental practices while also running Peak Performance VA gives us daily, real-world insight into what’s actually happening on the ground. We see the challenges—staffing shortages, rising demand, and burnout—but we also see incredible innovation and adaptability. The future of healthcare is more team-based, more technology-supported, and more focused on sustainability for both patients and providers.
Healthcare delivery is shifting toward smarter systems, not just harder work. Practices that combine skilled people with the right technology and support structures are able to deliver better care, more consistently. From our perspective, the future isn’t about replacing humans—it’s about supporting them so care can scale without losing quality or compassion