Acentria Insurance/ A division of Foundation Risk Partners

Industry: Insurance

Business Size: 40+

Phone: (904) 662-9895

Address:
4634 Gulfstar Dr.
Destin, FL 32541

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About Acentria Insurance/ A division of Foundation Risk PartnersWe provide Risk Management and Insurance Services to companies nationwide. Specializing in Heavy Casualty Contracting and Environmentally sensitive companies. We provide companies with the tools and support they need to develop a culture of safety in the workplace and thereby improve their profitability over the long term.

What differentiates you from the competition?My commitment to my craft. I have maintained my CIC designation for over 25 years and I also have my CES designation. I also build the proper team for addressing our client/partner's needs.

What are your top selling services or products that your company offers?Our team culture. We put service to our client/partners above greed. We're not too proud to bring in subject matter experts to address clients' needs.

If you had one message to get across to future customers, what would it be?Take your Risk Management program seriously; It could truly save your company. And find a true craftsman to work with; someone dedicated to partnering with you and your company on this journey.

What is the biggest marketing challenge that you will face in the upcoming year?Insurance is expensive and confusing to most people therefore there is a natural aversion to discussing the program. The challenge is one normally doesn't find out there are gaps in the program until it's too late. And these gaps can actually kill a

How is technology reshaping the insurance landscape? It is absolutely necessary to embrace technology in order to keep up with the industry. We are actually using AI already to search for gaps in companies’ existing programs.

What strategies are you using to enhance customer experience? We engage technology to create an atmosphere of constant communication so both sides are aware of any changes of developments.

How do you manage risk in a constantly changing environment? We have dedicated internal teams keeping a constant eye on any potential or developing risks.

What trends are emerging in health/life/property insurance? Property insurance, especially in Florida, remains at near crisis levels and Insurance Carriers are very slow to open up the market. When you add that to deceptive claims handling practices (see 60 minutes from Nov 2024), it makes for a very tough environment for insureds to navigate.

How do you address public misconceptions about insurance? The Agent/Broker is the middle person between the Carrier and the insured.
Insurance is complicated to most folks……make sure to use the Agent/Broker to communicate the details to you. Make sure they truly know their craft.

What role does data analytics play in your operations? They are essential in assessing potential risk and how to avoid such risk going forward.

What advice do you have for people navigating insurance for the first time? Work with a qualified, dedicated Agent/Broker.
Ask lots of questions and involve your Agent/Broker with all interactions with the Carrier……..that’s their job.

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