Executive Highlight

Fran Coyne

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SVP of Sales, GM of OccHealth Services, CareSpot Urgent Care
Business Founded: 2007
Phone: 9045768911


How long have you been in your industry?16
Why did you choose your industry?I started out in various sales positions and move throughout the country. One day I was at a cross-roads and wanted to try something. I was also focused on selling products and now had interest in more service and consultant type sales. One thing led to another and I ended up moving from Atlanta to Jacksonville and had an opportunity to transition into Healthcare. This eventually moved me into Occupational Health Services in the Urgent Care environment.
Who are your typical clients?We work with employers of all sizes. Government, Schools, Municipalities, Manufacturing, Warehousing, Transportation, and Healthcare are our big industry focus for Occupational Health service such as Workers' Compensation injury treatment and care as well as Occupational Medicine type service like DOT physicals, Drug Testing and other needed occupational testing.
What do you like best about being in this industry?We are making a difference. The work we do with our clients and patients is important. All employers or patients have a need for care and we are there for them when they need us. It is an ever changing industry and is never the same which makes it fun and frustrating at times. The industry is one of mergers, Joint-ventures, Hospitals, Acquisitions and Private Equity backing. As change like this occurs in a fast-paced environment it leads to opportunity and growth.
What are common problems you see?Today our biggest struggle like most retail type outlets is staffing. In healthcare we are all going after the same potential employees so that makes it competitive to recruit for our open positions as well as retain our existing staff. That has lead to center closures and reduced hours in many cases. COVID really did change the environment over time creating a new norm. If centers are not open, we cannot service patients and cannot grow.
What advice/tips do you have for clients?Partnership and Communication. When it comes to healthcare and the challenges from time to time communication is key. Communicating what is going well and areas of improvement and to be part of the solution, that is where the partnership is. We are all working hard for the common goal to help each other succeed and exceed expectations.
When is your busy season?Q1 is the busy season for Urgent Care and typically with Flu, COVID and colds. Occupational Health specifically is Q1 and late Q3 into Q4 when the holidays arise. Q3 picks up typically for Occupational Testing with seasonal hiring and injuries run from Q3 into early Q4.
What keeps you up at night?I actually sleep pretty good at the end of the night. I worry about my family and what will tomorrow look like. I worry about maybe tomorrow I will not have a job. At the end of the day as challenges come at me, I feel as though I will be able to figure it out and maybe be even in a better spot. As long and I have my wife and kids healthy that is the most important. We will figure out the rest.
How do you market yourself to grow/expand your business?We provide the best end-to-end healthcare experience in terms of quality, accessibility, affordability, and compassion. Get access to fast, convenient care to keep your workforce safe, healthy, and productive. We focus on delivery benefits of the 5 Cs that every employer should look for in an Urgent Care and Occupational Health provider: Convenience, communication, Consistent Quality, Comfort and Cost Savings.
How involved are you in the community?I am involved with 2 charities which keeps me busy with awareness, fundraising and events. My wife and I are members of the Yard's Golf Club and the Lodge and Club. We spend a lot of time at both clubs and are very active with the community, our friends and the various events.
What is your favorite not for profit or charity?Crohns and Colitis Foundation from a National level and the great work they do for patients and trying to find cures. Locally the Kate Amato Foundation looking healthy alternative for Pediatric cancer treatment.
What advice would you give to someone thinking of getting into this business?Understanding Healthcare is an important element. As well as all the different layers such as hospital systems, urgent cares, retail convenient clinics, telehealth, primary and specialty care. All different pieces that form the complete puzzle creating that continuum of care for a patient. That is the biggest opportunity and one of the hardest things at the moment to deliver on. To sell is not the challenge, understanding the pieces of the puzzle and how to put them together is where the sales process works and creates a differentiation.
What do you enjoy doing in your free time?My wife and I play golf a couple times of week. Which helps our game (maybe) but continues to develop our relationship and we do it together. We belong to a beach club so we spend a lot of time at the beach and activities with our club be it cooking events or wine tasting. We are not usually home as we spend a lot of time being out and about and trying out and supporting local restaurants.

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