Livegenic

About Livegenic

A customer engagement platform supporting the P&C Industry offering multiple solutions designed for virtual, remote damage assessment or collaboration.

What differentiates you from the competition?

Our variety of solutions extend beyond the traditional claims handling making us more of an enterprise solution across many departments

What are your top selling services or products that your company offers?

Full customization and ease to implement solutions

If you had one message to get across to future customers, what would it be?

Identify your current process gaps and explore/converse with an open mind when looking at solutions

What is the biggest marketing challenge that you will face in the upcoming year?

Newer technology and AI driven modeling

How is technology reshaping the insurance landscape?It is significantly changing the landscape. Artificial intelligence (AI) has been making its way into image creation and process improvements

What strategies are you using to enhance customer experience?Engagement and user friendly solutions / platforms

How do you manage risk in a constantly changing environment?Know your customer, know your industry and know your competition and be able to stay true to your current offerings but be flexible enough to adapt to needs

What trends are emerging in health/life/property insurance?In Property Insurance, the biggest trend remains controlling expense spending

How do you address public misconceptions about insurance? The major misconception is that there is a “them vs you” attitude (carrier vs policyholder).
We address this by offering our clients the ability to engage and bring the policyholder into process more

What role does data analytics play in your operations?Data analytics are critical for planning purposes for future events or strategies

What advice do you have for people navigating insurance for the first time?When purchasing insurance, shop and know what is important to you and your family